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  • 1. What does the guarantee deposit correspond to?

    • For frequent travelers Village Monde, their contribution of 12% shall be cumulative within each legal year (from January 1st to December 31st). If you wish to contribute with more than the usual 12%, you can complete your contribution with a donation through our online donation form. This additional donation will be added to your 12% contributions on the booking platform and shall constitute your total contribution.

      A donation receipt will be issued for any total contribution equal to $ 50 or superior (Canada).

      Deposit: Some accommodations may also require a down payment. We collect this deposit for and on behalf of the host.

  • 2. What happens if I cancel my stay?

    • We are obliged to apply strict cancellation terms because of the specificity of the rural accommodation offered in the platform. These accommodations do not have the financial capacity to assume expenses at loss in anticipation of your stay, and often provide benefits that directly benefit their community.

      Thus, if you do not show on the scheduled date and time of arrival your booking may be fully cancelled. Any change in your booking must be previously communicated and agreed directly with to the host at least with 24 hours in advance. No refund in whole or in part of the deposit and/or the balance will be made. If you cancel your appointment with less than 24 hours’ notice or do not show up we may charge you an additional fee whose amount shall not exceed the price of one night’s accommodation.

      Also please be sure to respect the 24-hour notice period to cancel your reservation so as not to be subject to the billing of additional charges up to a maximum of one night.

  • 3. What do I need to pay on the spot?

    • On arrival you will have to pay directly to the host and according to the mutually agreed conditions the cost of your reservation and any other additional services not included in the booking and any applicable transport, service and/or tax fee, in accordance with the specific terms and conditions corresponding to your accommodation.

      We remind you that the payment method cannot be established by the traveler, being the exclusive choice of the host. Therefore the traveler shall be responsible for making any necessary arrangements in order to be able to make the payment of his balance according to the instructions provided by the host.

  • 4. Which payment methods are accepted?

    • The accepted payment methods vary from one accommodation to another. The most common is certainly by cash using local currency. To know an accommodation’s accepted payment methods, reach its page on VillageMonde.com, click on Contact this accommodation or contact us at info@villagemonde.com.

  • 5. How do the reservations work?

    • In order for you to be able to use our tools and to make your direct bookings with the hosts much easier you will be required to become a free registered user of the platform , which implies that you previously have read and accepted these terms of use, as well as those included in the Traveler’s Charter. In addition you must be logged into your member account in order to make any reservation.

      Once you have selected your accommodation the number of travelers and your desired accommodation dates trough the Villagemonde.com platform you will be ready to press the button “reservation request”: at that moment we will sent a reservation request directly to the host. The reservation request at this stage shall not be consider, either from you or the host, as a booking confirmation.

      Upon receipt of your request and as soon as possible within the following days, the Host will check his availabilities and will send you a confirmation email with a secure online payment link. This confirmation of availability may sometimes take several days due to the remoteness of certain villages and the possibility of the means of communication being limited.

      Nevertheless you can be certain that your request is already being processed and the Host shall do its best to respond you as soon as possible. As soon as you receive the confirmation of availability, the Host will block an option for your requested dates.

      Upon receipt of the confirmation of the availability and in order to confirm and guarantee your reservation, you will be required to use one of the payment methods we facilitate to pay online the required amounts (Credit Card) within 24 hours since the reception of confirmation of availability. By making this reservation, you agree to these terms of payment and cancellation. The lack of payment will result in the immediate cancellation of your reservation.

      Security deposit and Contribution: Once your reservation is confirmed, we will charge you a deposit equal to the 12% of the total amount corresponding to your reservation. This deposit also is considered your contribution as a donation to promote the development of the network and shall not be refundable under any circumstances. Village Monde is a socially innovative non-profit organization. The 100% of your contribution will be destined to the improvement and promotion of the platform, the development of the network of rural accommodations, or to support initiatives related to rural tourism within remote communities.

  • 6. Can we contact the host directly?

    • Yes. To do so, reach the accommodation’s page and click on the button “Contact this accommodation” located under the reservation calendar.

  • 7. How does an accommodation get on our collaborative platform?

    • Each accommodation is analyzed and visited by Village Monde’s team of explorers. An evaluation is done, based on specific criterions in order to grant (or not) our Village Monde Label, a guarantee of quality and authenticity for responsible travelers. The accommodation thus receives a free marketing and promotional support within our international network.

  • 8. Do you organize humanitarian/volunteering trips?

    • No. Village Monde is a non-governmental organization that promotes the development of a network for sustainable tourism in unexplored destinations; for the benefit of local communities and to the delight of the travelers. Village Monde offers to travelers looking for authenticity and sharing, a chance to have a positive impact in those communities on a social, economic and environmental level. Through its activities and its online platform, Village Monde is connecting communities located in remote areas with a large market of travelers, offers a quality label and supports the creation and the enhancement of responsible and sustainable tourism initiatives. It is possible, however, that some destinations permit to stay as a volunteer and / or take part in certain daily tasks such as agriculture, for example.

  • 9. Can I propose a destination/accommodation?

    • Of course! There’s a unique and authentic destination you would like to share? You wish to support a fair and sustainable destination by adding it to Village Monde’s network? Contact us to submit a destination or accommodation!

  • 10. Why should I become a member of Village Monde’s network?

    • To get full access to our network of exemplary destinations out off the beaten tracks; to stay updated on the latest news, projects and destinations; to communicate with our team of explorers; to get in touch directly with the hosts and book reservations online, while being part of a worldwide community of solidary and responsible travellers!

  • 11. How can I sign-up or free?

    • At any time on www.vaolo.com, click on LOGIN, at the top-right of your browser window. Then click on create my account. Insert your information and choose a password. Read and accept our conditions and responsible traveller’s charter and finally click on SIGN UP.

  • 12. What is the role of a Village Monde Explorer and how can I become one?

    • The role of a Village Monde Explorer is to visit and evaluate rural accommodations which are potentially eligible to Village Monde’s Label. Based on specific criterions, the Explorer can underline strengths and formulate recommendations to the accommodation in order to improve their quality, authenticity and positive local impact. The Explorer also has to meet any actors involved in local tourism within the visited communities: local associations, public authorities, receptive agencies, NGO, staff and

      local population. Its presence allows the consideration of economic, social and environmental factors in order to grant or not Village Monde’s Label.

      Its evaluation finally allows accommodations to access our fair and sustainable destinations network and furthermore benefit from a better access to the market. A Village Monde Explorer manages its own exploration project and defines its own budget, itinerary and funding strategy with Village Monde’s support. A virtual exploration may be necessary beforehand. In such cases, the Explorer may also complete the research with Village Monde’s support.

      To become an Explorer, contact us!