Welcome to the Vaolo.com website.
The current Terms and Conditions have been drafted to be as readable, clear and understandable as possible. We want you to be fully informed of these Terms and Conditions prior to your acceptance wich will allow you to use of the Site. If you have any questions or concerns, please do not hesitate to contact us at email@example.com.
1 – About Village Monde and the Vaolo.com platform
Village Monde is an international non-profit organization with the aim of promoting and developing rural tourism as a source of life and development within remote or marginalized communities. To support its mission, Village Monde has developed the collaborative technology platform Vaolo.com which serves both to communities and travelers (the platform). This collaborative platform aims to build bridges between the world of remote communities that wish to welcome travelers and the world of travelers in search of authentic and responsible tourism.
1.1 Registered Office: Village Monde register office is located in Canada at 4187, Côte de Cap-Rouge, and Québec, QC, G1Y 1V2.
1.2 Corporate name: Village Monde is foundation and welfare organization duly registered in Canada and therefore is entitled to issue donation receipts. For those non-residents in Canada, it shall be your entire responsibility to check with your national authorities whether these donation receipts are eligible for tax purposes in your country or not.
1.3 Technology platform: The platform facilitates the direct contact between villages, organizations or owners who have an offer of accommodation that directly benefits their community (“the Host”), and travelers seeking this sort of accommodation and responsible tourism (” the Traveler “). The platform includes the site https://vaolo.com, apps for tablets and phones for the use of Hosts and Travelers as well as software and trademarks
1.4 Nature of the Vaolo.com platform: Village Monde shall not be considered, under any circumstances, as a travel agency, a tour operator or a booking agency. The responsibility of Village Monde shall be limited to i) allowing the hosts to offer and promote their accommodations on the platform, ii) allowing travelers in search of accommodations to get in direct contact through the platform with the Hosts And (iii) providing both hosts and travelers with the necessary technological tools that will help them to arrange and manage their reservations and payments.
2.1 Acceptance of the terms and conditions: The use of the platform as a host, traveler or user implies the acceptance of these terms and conditions.
2.2 Members: In order to use the platform and certain technological features, such as the on-line booking tool that facilitates the direct contact of travelers with the hosts, the travelers will be required to become a registered member on the platform and declare having read and accepted the current terms and conditions as well as those included in the Travelers’ Charter.
2.3 Modification: Village Monde reserves the right to modify or update these T&Cs from time to time without prior notice to you. In case of relevant changes, we will display on our platform a specific communication detailing said changes and the date the T&C were updated will be modified accordingly. If you consider that the new conditions are unacceptable to you, you will have to stop using the platform. Continued use of the Site following any changes to the Terms and Conditions shall constitute your acceptance of such changes. Accordingly, we recommend you to informed about the terms and conditions on a regular basis
2.4 Free of charge and Contribution: Village Monde is a non-profit organization whose aim is to support distant and marginalized villages, and consequently we will not request from the Host any sales or commission fee. The Hosts will benefit from the usage of the platform on a free basis.
We will not charge any service or subscription fee to the travelers using the platform. However we will request a contribution to the travelers by means of a donation to Village Monde that shall destined to the development of the network. For each reservation we will charge a contribution fee equivalent to the 12% of the total amount of your selected reservation. The 100% of your contribution will be destined to the improvement and promotion of the platform, the development of the network of rural accommodations, or to support initiatives related to rural tourism within remotes communities
The regular users of the platform and major donors, whose annual contribution to the development of Village Monde exceeds $ 50, shall be entitled to receive a donation receipt.
2.5 Access and Usage of the Platform: Village Monde offers this Website as-is and exercises reasonable skills in respect of its updating, maintenance and functioning. However the platform depends on multiple elements beyond our control, including the Internet, networks, cabling, services and equipment. Thus, Village Monde makes no guarantees as regards technical faults, minimum levels of performance, speed, reliability, availability, use and consistency, and makes no guarantees as regards to the confidentiality of data, messages, information or files transmitted over the Internet.
3 – Limitation of Liability
The responsibility of Village Monde shall be limited to provide the platform to facilitate the direct contact between hosts and travelers. Hosts and travelers can use our on-line technology tools to enter into a direct contractual relationship (booking and hosting).
You hereby agree that Village Monde do not have any commitment, control or responsibility in relation to the content posted by the hosts and/or travelers on the platform, neither does with regards to the contractual relationship held between the host and the traveler. Consequently, traveler and host will establish this direct (legally binding) contractual relationship at their own risk. In accordance with the restrictions established in these terms and conditions, Village Monde cannot be held responsible for any direct or indirect damage caused to the host or the traveler in the scope of their contractual relationship.
In particular, and without limitation, Village Monde cannot be held responsible for, (i) inaccurate, misleading or untrue information included in the site concerning the accommodations (including descriptions, services, rates, availability and the label (ii) any service provided by the host, (iii)) any direct or indirect damage, cost or loss suffered as a result of the usage the platform, (iv) any damage, death, loss or cost (whether direct incidental, special or consequential or punitive) suffered, incurred or paid by you, whether due to deliberate acts or not, mistake, deliberate misconduct, omission, breach of contract, distortion of the objective facts whether these are attributable or not wholly or in part to the host whose products and services are directly or indirectly offered or promoted while using the platform, including any cancellation (even partial), overbooking, strike, environmental problem, force majeure or any other event beyond our control.
In any case, considering that the use of the platform is offered on a free basis for both hosts and travelers, in the event of suffering any problem caused by the malfunctioning of the platform, our responsibility shall not exceed under any circumstances the amount equivalent to the 12% fee paid by the traveler as a contribution to the development and promotion of village tourism, its network of accommodations and the community of travelers.
4 – Labeling and accuracy of the information
The Host shall remain solely responsible for the information (photos, descriptions, rates, and services) included on the platform. Village Monde makes its best efforts to support the host the information included in the site is as clear, transparent and accurate as possible.
We will award a “World Village Label” to those accommodations included on the platform which have been previously visited and evaluated, This label has been developed to provide a tool that will help travelers with their choice between different hosts, before any contact, and also will help the Hosts to better manage the travelers’ requests and improve the quality of its products and services. Every Host included in the platform that has obtained the Village Monde Label has previously been visited by a Village Monde explorer, traveler, volunteer or employee. However, this label is only informative and shall not be considered as Village Monde’s commitment or guarantee in relation to the accuracy of the information included on the site, neither as a warranty on the products and services provided by the host.
5 – Becoming a member
In order to use the services of the platform, the member must become a registered user and shall be responsible for the data provided on his/her profile. The member agrees to provide the requested data and shall be responsible its accuracy and completeness. Any inaccurate or untrue information about his/her identity shall be considered as a breach of these terms conditions and will result in an immediate cancellation of their member and/or user status in the site.
Every Registered User shall be identified by a user name (email) and a password. The username and password are personal and confidential, and should not be disclosed. The member shall be solely responsible for the use of his/ her password. The registration as a registered user is reserved to those users who have legal capacity to act, whether they are natural persons or legal entities persons. A legal entities user account will be legally represented by an appointed natural person, considered as its legal representative.
Village Monde reserves the right to cancel any registration of members who, consequently, will no longer be able to connect to the platform, especially those who infringe the current terms and conditions or whose behavior is contrary to the Travelers’ Charter.
6 – Responsible Traveler
All members and users of the platform must declare to have read and accepted the Traveler’s Charter included on the platform. Any travelers’ inappropriate behavior that infringes the provisions included on the Charter will result in the immediate cancellation of his/her condition of member and/ or user of the platform.
7 – Secure payments
All online payments made on the platform are facilitated through third party reliable payment processors that ensure the security of your online payments (Paypal, Stripe, etc.). Village Monde just helps you to connect with these online payment sites to make your payments in a secure manner. Village Monde do not receive, transfer or retain any banking information and therefore cannot be held liable in the event of payment problems or loss of data while connecting and/or using these payment sites.
8 – Conditions of payment and cancellation
By concluding a reservation and the corresponding contractual agreement between host and the traveler they declare to have read and approved the current terms of payment and cancellation. These payment and cancellation terms are also available on the platform. We recommended you read these payment and cancellation terms before booking and entering in any contractual agreement.
In particular, the method of payment cannot be imposed by the traveler; it is only the choice of the host. It is therefore the traveler’s responsibility to make arrangements to make payments. The 12% contribution requested to guarantee the reservation and as contribution to the development of the network is non-refundable in the event of cancellation.
9 – Intellectual Property
Village Monde exclusively retains ownership of all rights, title and interest in and t intellectual property rights of the look and feel including infrastructure design, applications and software, hardware and information of the Platform on which the service is made available and you shall not be entitled to copy, scrape, (hyper-/deep) link to, publish, promote, market, integrate, utilize, combine or otherwise use the content or our brand without our express written permission.
10 – Dispute Resolution and Arbitration
To the extent permitted by law, these terms and conditions, the provision of our services and your use of the platform shall be governed by and construed in accordance with the applicable law in the province of Quebec. In the event of any dispute, disagreement or conflict in relation to these terms and conditions or arising out of its interpretation or application, you hereby agree your submission to an arbitration procedure in accordance with the provisions included in Civil Code of Québec.
If any provision of these terms and conditions is or becomes invalid, unenforceable or non-binding, you shall remain bound by all other provisions hereof.
These Terms and Conditions have been drafted in French. This translation into English is only informative. In the event of any dispute concerning the content or the interpretation of these terms and conditions, or inconsistency or discrepancy between the French version and any other language version of these terms and conditions, the French language version to the extent permitted by law shall apply, prevail and be conclusive.